Our SEAMLESS JOURNEYS TO WORK research explored the complexity of transitioning to work for emergent workers using a mixed methods transformative multiphase design. With a systems approach, our research entailed an in-depth and multi-disciplinary understanding of the complexity of the journey to work of an under-researched group: young people with disabilities transitioning to work.

Framed by the Interactional Model of Disability, the Ecological Systems Theory and the Motivation, Opportunity and Ability framework, our research design consisted of three distinct sequential data gathering stages. The fourth stage focused on applied research, where a part of the research findings informed a Post Occupancy Evaluation (P.O.E) strategy to support a Transformative Service Design (TSD) approach to online services. The following diagram summarises the stages and methods.



Stage 1: Audit the national service and policy landscape

Professor Gregory Marston & Dr Lisa Stafford

Stage 2: Identify motivations, abilities, opportunities, needs and expectations of young people with physical disabilities regarding workforce participation

Associate Professor Amanda Beatson

Stage 3: Understand emergent worker’s actual journeys to workforce participation

Dr Lisa Stafford

Stage 3: Understand emergent worker’s actual journeys to workforce participation – Scenario Design Approach

Associate Professor Marianella Chamorro-Koc

Stage 4: Devise principles for online enhanced delivery of services for emergent workers and potential employers to support self-determination and choice

Associate Professor Marianella Chamorro-Koc & Associate Professor Amanda Beatson

Parallel PhD Research: Designing digitally enabled Transformative Service Design for vulnerable people’s mobility

Carla Amaral