Our SEAMLESS JOURNEYS TO WORK research explored the complexity of transitioning to work for emergent workers using a mixed methods transformative multiphase design. With a systems approach, our research entailed an in-depth and multi-disciplinary understanding of the complexity of the journey to work of an under-researched group: young people with disabilities transitioning to work.
Framed by the Interactional Model of Disability, the Ecological Systems Theory and the Motivation, Opportunity and Ability framework, our research design consisted of three distinct sequential data gathering stages. The fourth stage focused on applied research, where a part of the research findings informed a Post Occupancy Evaluation (P.O.E) strategy to support a Transformative Service Design (TSD) approach to online services. The following diagram summarises the stages and methods.